Carey Jenkins, our new CEO

We are excited to announce that Substantial has named Carey Jenkins as our new CEO. With over 17 years experience in client services and delivery management, she started her six-year tenure at Substantial as one of our first engagement managers before being appointed Director then VP of Client Services. During that time she’s made positive impact on all aspects of the company, helping us refine how we work with clients, support our teams, and engage with our community.

“Substantial is a unique jewel in the client services world. We approach product development with audacious transparency and foster authentic connections, with our clients and each other. I am thrilled to have the opportunity to lead such a talented group of people,” said Jenkins.

Our now-former CEO, Jeremy Borden, leaves a proud legacy from his time as company leader. He stressed the importance of us maintaining our high standard for quality and prioritized our community engagement. He will be taking a much-deserved sabbatical before returning to Substantial in a yet-to-be-defined role.

We hope you share in our delight. We’re excited for what these changes mean not just for us, but for our clients, partners, and community as well. If this change piques your own interest, we’re hiring.